About
Highly accomplished and results-driven Senior IT Engineer with over 8 years of experience in designing, implementing, and managing robust IT infrastructures. Proven expertise in cloud platforms (AWS, Azure), network administration, system optimization, cybersecurity, and technical support. Adept at leading projects, improving system efficiency, and ensuring high availability for critical business operations. Seeking to leverage advanced technical skills and leadership capabilities to drive innovation and achieve strategic objectives.
Work
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Summary
Led IT infrastructure projects, managed cloud environments, and provided advanced technical support for enterprise systems, ensuring high performance and security.
Highlights
Designed and implemented a hybrid cloud solution (AWS/on-premise) for critical applications, reducing operational costs by 15% and improving system scalability by 25%.
Managed and optimized a complex network infrastructure supporting 500+ users across multiple locations, achieving 99.9% network uptime.
Automated server provisioning and configuration using Ansible, decreasing deployment time by 40% and enhancing consistency.
Developed and enforced robust cybersecurity policies, reducing security incidents by 30% through proactive monitoring and vulnerability management.
Mentored and coached a team of 3 junior IT engineers, significantly enhancing team productivity and skill development.
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Summary
Provided comprehensive IT support, managed server infrastructure, and actively participated in network upgrades for a fast-paced technology firm.
Highlights
Administered Windows and Linux servers, ensuring optimal performance and data integrity for 200+ employees.
Resolved over 100 complex technical issues monthly, consistently maintaining a 95% user satisfaction rate.
Assisted in the seamless migration of on-premise data to Azure cloud, ensuring zero downtime during the transition.
Configured and maintained network devices including routers, switches, and firewalls for enhanced security and connectivity.
Languages
Mandarin
Native
English
Fluent
Skills
Technical Skills
System Administration, Network Management, Cybersecurity, IT Support, Virtualization, Scripting (Python, PowerShell, Bash).
Cloud Platforms
AWS (EC2, S3, VPC, IAM, RDS), Microsoft Azure (VMs, VNet, Azure AD, Blob Storage).
Operating Systems
Windows Server (2012-2019), Linux (Ubuntu, CentOS, Red Hat).
Networking
TCP/IP, DNS, DHCP, VPN, VLAN, Routing, Switching, Firewalls (FortiGate, Cisco ASA).
Tools & Technologies
Active Directory, VMware ESXi, Hyper-V, Ansible, Docker, Kubernetes (Basic), Nagios, Zabbix, Jira, ServiceNow.
Soft Skills
Problem-Solving, Critical Thinking, Communication, Team Leadership, Project Management, Vendor Management.